Frequently Asked Questions
Everything you need to know about Bernstein's premium home essentials.
What is the typical shipping timeframe for furniture items?
Standard shipping for furniture typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or upholstered pieces are final sale unless they arrive damaged.
Are Bernstein products covered by a warranty?
All Bernstein furniture comes with a limited 2-year warranty covering structural defects and craftsmanship. Textiles and smaller decor items include a 90-day quality guarantee.
Can I request fabric swatches before purchasing?
Absolutely. You can order up to five complimentary fabric swatches through our website to ensure the color and texture perfectly match your home's aesthetic.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.